Frequently Asked Questions

We work with both Arive and LendingPad and hold contract processor licenses on each platform, so you don't need to worry about access or additional seats.

Nope. We use our own licensed access, so there's no cost to you for additional users or seats.

Absolutely not. We operate on a success-based model, meaning we only get paid when the loan closes and funds.

Our fee is listed as a third-party processing fee in Section B of the Loan Estimate (LE) and is paid by the borrower. It can also be paid by the lender, depending on your preference and loan setup.

No. Our fee is excluded from the QM calculation, as permitted by current guidelines.

Yes. We aim to provide consistency by pairing you with the same dedicated processor or loan partner on your files to build efficiency and rapport.

Yes. We have team members across multiple U.S. time zones. We'll match you with someone aligned with your preferred business hours.

Yes. If you have a trusted team member you'd like to bring over, we're happy to onboard them and integrate them into our systems while you retain their support.